Known Issues

ETS is aware that users are experiencing slowness and a 500 error when pulling reports in the completion status reporting system (TIDE).

ETS is aware that when an LEA attempts to download a student score data file that the report does not appear in the [Requested Reports] tab. It will appear once the report has been completed and is ready for download. LEAs will be notified by email when the report is ready to be downloaded. Please do not request the report multiple times.

ETS is aware that LEAs are experiencing issues with testing. We are working to resolve this as soon as possible. Please check back for updates.

ETS is aware that reports being processed for all TOMS users are displayed in the [Requested Reports] tab. ETS has confirmed that the completed reports are not available to any but the user who requested them.

The creation of LEA/School export files and student groups is currently unavailable in CERS. ETS is currently working to resolve this as soon as possible.

ETS is aware that a small number of students may have had their ELAS status replaced with TBD within TOMS, and is currently working to resolve this as soon as possible. At this time, the change to the student ELAS will not impact them.

ETS is aware of issues with students continuing paused tests. More information will be shared as soon as available.

ChromeOS 119 is missing the Spanish voice pack.

Resolution: This has been resolved with ChromeOS 121 Stable release. If you are unable to update to this version, use the following workaround.

Workaround (for ChromeOS 119 and 120):

1. Refer to the Supported Operating Systems and Devices web page for a list of currently supported systems. The Google information is in the first row of the table.
2. Install the Spanish voice pack manually on devices that are using ChromeOS 119 and will be used for testing where the text-to-speech resource will be needed by taking the following steps:
   1. Enable the option for the "floating accessibility toolbar" in the ChromeOS Admin console. This must be done by the system administrator.
   2. Open the secure browser on the device(s) that need a Spanish voice pack.
   3. Select the new floating toolbar in the right corner of the screen and then select Settings.
   4. Install the Spanish voice pack.
   5. Disable the option for the floating accessibility menu in the ChromeOS Admin console again. This step is required.
3. Assign a small number of devices that require the Spanish voice pack to ChromeOS 114 LTS using the Google Admin console's rollback function. Note that a device will be wiped of all local data during this process. This version of ChromeOS was released on December 8, 2023, and so will continue to receive security updates for six months. Refer to the Google Long-term Support (LTS) on ChromeOS web page for more information.

Microsoft Outlook 365 is blocking TOMS emails with LEA download links.

ETS discovered that LEAs using Microsoft Outlook 365 as their email service provider are not receiving emails from TOMS that contain download links. ETS is currently working with Microsoft directly to resolve this issue.