Known Issues

Issue: In the High School CAST Interim Assessment–Life Sciences I, item number 3, there is a typo in the image depicting a formula.

Issue: In the Grades 6–8 Speaking DFAs (Forms 1–6) for the Summarize an Academic Presentation task, the first SAY line in each of two passages contains partially incorrect wording. "You will listen to another recorded presentation," and the incorrect text in the second passage SAY line reads, "In this part of the test, you will listen to a recorded presentation."

Issue: CERS is currently displaying a zero for the WER Evidence and Elaboration trait for the grade 11 Smarter Balanced Summative Assessment for ELA. However, the Student Score Data Files and Student Score Reports in TOMS contain the correct student WER scores for all writing traits. This issue has been resolved and data is now displaying correctly in CERS.

Users are experiencing a 504 Gateway error when trying to access the Test Operations Management System (TOMS). ETS is working on correcting this issue.

Users are experiencing intermittent errors when trying to access the Test Operations Management System (TOMS). Any users experiencing issues should attempt to log on to TOMS again.

Anita the Chatbot is currently unavailable due to a widespread Oracle outage. No other systems are affected. Phones and email remain available.

Some grade 3–12 students who have completed the Initial ELPAC and have a Student Score Report (SSR) generated are still displaying an English Language Acquisition Status (ELAS) of To Be Determined (TBD) in TOMS. This issue is occurring because the Writing domain is incorrectly marked as “Not Completed”, even though the SSR confirms that the student has completed all required domains.

New students uploaded into CALPADS and any changes to test assignments or student demographics made on May 1, 2025, will not be available in TOMS until May 3, 2025.

In the ELPAC Audio module in TOMS that is used for the Initial ELPAC paper-pencil test, resizing the window causes the screen’s text to be partially hidden. The horizontal scroll bar does not appear to display what is on the right side of the screen, and the text does not wrap.

The Test Operations Management System (TOMS) is not allowing users to log on at this time. The Test Delivery System is not affected and student testing can continue.

Users were unable to log into TOMS. When trying to log in, users were redirected back to the login screen.

ETS and Smarter Balanced are working to resolve an issue that is currently preventing interim assessment results from posting to the California Educator Reporting System (CERS). A fix is scheduled to be implemented this evening, during which time there may be an interruption to CERS availability.

CAST and ELPAC interim assessments are not available for selection in the test administrator interface. ETS is investigating and working to resolve the issue as quickly as possible.

There is an intermittent issue with the CERS item response viewer for interim assessments, where the student response will show as blank until the user has toggled to another question and then toggled back to the original question. ETS will post an update once the issue is resolved.

CERS is not displaying student interim assessment responses that include a fraction in the response, nor is it displaying the session ID for any interim results.

The Test Delivery System, including the Data Entry Interface, was offline briefly and not available for testing. The systems are now online, although intermittent issues may still occur.

ETS is aware that users are experiencing slowness and a 500 error when pulling reports in the completion status reporting system (TIDE).

ETS is aware that when an LEA attempts to download a student score data file that the report does not appear in the [Requested Reports] tab. It will appear once the report has been completed and is ready for download. LEAs will be notified by email when the report is ready to be downloaded. Please do not request the report multiple times.

ETS is aware that LEAs are experiencing issues with testing. We are working to resolve this as soon as possible. Please check back for updates.

ETS is aware that reports being processed for all TOMS users are displayed in the [Requested Reports] tab. ETS has confirmed that the completed reports are not available to any but the user who requested them.

The creation of LEA/School export files and student groups is currently unavailable in CERS. ETS is currently working to resolve this as soon as possible.

ETS is aware that a small number of students may have had their ELAS status replaced with TBD within TOMS, and is currently working to resolve this as soon as possible. At this time, the change to the student ELAS will not impact them.

ETS is aware of issues with students continuing paused tests. More information will be shared as soon as available.

ChromeOS 119 is missing the Spanish voice pack.

Resolution: This has been resolved with ChromeOS 121 Stable release. If you are unable to update to this version, use the following workaround.

Workaround (for ChromeOS 119 and 120):

1. Refer to the Supported Operating Systems and Devices web page for a list of currently supported systems. The Google information is in the first row of the table.
2. Install the Spanish voice pack manually on devices that are using ChromeOS 119 and will be used for testing where the text-to-speech resource will be needed by taking the following steps:
   1. Enable the option for the "floating accessibility toolbar" in the ChromeOS Admin console. This must be done by the system administrator.
   2. Open the secure browser on the device(s) that need a Spanish voice pack.
   3. Select the new floating toolbar in the right corner of the screen and then select Settings.
   4. Install the Spanish voice pack.
   5. Disable the option for the floating accessibility menu in the ChromeOS Admin console again. This step is required.
3. Assign a small number of devices that require the Spanish voice pack to ChromeOS 114 LTS using the Google Admin console's rollback function. Note that a device will be wiped of all local data during this process. This version of ChromeOS was released on December 8, 2023, and so will continue to receive security updates for six months. Refer to the Google Long-term Support (LTS) on ChromeOS web page for more information.

Microsoft Outlook 365 is blocking TOMS emails with LEA download links.

ETS discovered that LEAs using Microsoft Outlook 365 as their email service provider are not receiving emails from TOMS that contain download links. ETS is currently working with Microsoft directly to resolve this issue.