Support Line

Experiencing issues during a test session? Call us for support.

Get Answers

Find answers to questions pertaining to California statewide assessments.

Virtual Assistance

Meet Anita, your virtual assistant. Get answers to questions using our automated chat service.

Assistance for LEA Coordinators

As a local educational agency (LEA) District Superintendent or an LEA CAASPP or ELPAC coordinator, our phone lines and Success Agents are available to help.

California Technical Assistance Center (CalTAC) by Phone

CalTAC representatives are available to answer basic questions for LEA coordinators and will escalate more complex issues to your Success Agent, if necessary.

Success Agent Lookup

LEA-assigned Success Agents are available through email, chat, or phone, with email being the preferred, and most efficient, means.

Moodle & Support for Educators

Organization Types of Questions Contact
Sacramento County Office of Education

Moodle Training Site support

Moodle Support Desk


Educator opportunities support

Educator Service Desk

CDE Support for CAASPP & ELPAC

Organization Types of Questions Contact
California Department of Education

Policy questions

Assessment & Administration Division




Reclassification, home language surveys, and English Learner instructional program questions

Multilingual Support Division


Questions on information and resources that serve the unique needs of students with disabilities.

Special Education Division


Accountability and California School Dashboard questions

Analysis, Measurement & Accountability Reporting Division


CALPADS questions

CALPADS Service Desk

Support for Other CDE Assessments

The following assessments are part of the California assessment system but are not part of the CAASPP and ELPAC assessments and not supported by ETS. CalTAC and Success Agents cannot answer questions about these assessments. For support, please contact the offices noted below.

Organization Test Program Contact
California Department of Education

Physical Fitness Test (PFT)

Proficiency, Equivalency, and Fitness Testing Office


California Proficiency Program (CPP)

Proficiency, Equivalency, and Fitness Testing Office


High School Equivalency (HSE)

Proficiency, Equivalency, and Fitness Testing Office


National Assessment of Educational Progress (NAEP)

NAEP Office


ETS is always looking for ways to improve support to LEAs. If you have any feedback, please use the California Outreach Feedback survey to provide comments or suggestions.